Last Updated: 02/11/2025

At Divine Travels and Tours, NY, USA ("we," "our," "us"), we strive to provide exceptional travel services. However, we understand that plans may change. This Refund Policy outlines the conditions under which refunds may be granted for our various services.

By using our Website www.divinetravels-tours.com and services, you agree to this policy.

1. General Refund Guidelines

• Refunds are subject to the policies of airlines, hotels, cruise lines, car rental providers, and other third-party service providers.
• Processing times vary depending on the provider’s refund process.
• Refund requests must be submitted in writing to info@divinetravels-tours.com with all relevant details, including booking references.
• Non-refundable fees apply to certain services.

2. Flight Ticket Refund Policy

• Refund eligibility is determined by the airline’s cancellation policy.
• Non-refundable tickets are not eligible for a refund but may be rebooked if the airline permits.
• Refundable tickets are subject to airline-imposed cancellation fees.
• No-shows or last-minute cancellations may result in forfeiture of the ticket cost.

3. Hotel Booking Refund Policy

• Hotel cancellations and refunds depend on the hotel's policy.
• Some hotels allow free cancellation up to a certain deadline, while others impose penalties.
• Non-refundable hotel bookings are not eligible for a refund.

4. Vacation Packages & Cruise Refund Policy

• Refunds for vacation packages depend on the tour operator’s and cruise line’s policies.
• Early cancellations may qualify for a partial refund, while last-minute cancellations may be non-refundable.
• A cancellation fee may apply based on the package provider’s terms.

5. Car Rental Refund Policy

• Refund eligibility is subject to the rental company’s cancellation policy.
• Last-minute cancellations or no-shows may result in a full charge.
• Modifications to rental bookings are allowed but may be subject to fees.

6. Visa Processing Refund Policy

• All visa consultation and processing fees are non-refundable.
• We do not guarantee visa approvals, as this is at the discretion of the respective embassy or consulate.
• If an application is denied, no refund will be issued for processing fees.

7. Group Travel & Tour Refund Policy

• Group travel bookings often have strict cancellation policies due to reservations made in advance.
• Partial refunds may be possible based on the group provider’s cancellation terms.
• Refund requests must be made at least 14 days before departure to be considered.

8. Processing Time for Refunds

• Approved refunds may take 7-30 business days to process, depending on the service provider’s policies.
• Refunds will be issued via the original payment method.

9. How to Request a Refund

To request a refund, please send an email to info@divinetravels-tours.com with:
✔ Full name
✔ Booking reference number
✔ Service details (flight, hotel, visa, etc.)
✔ Reason for refund request
✔ Supporting documents (if applicable)

We will review and respond within 3-5 business days.

10. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

11. Contact Information

For any refund-related inquiries, please contact us:

Email: info@divinetravels-tours.com
Website: www.divinetravels-tours.com
Address: Divine Travels and Tours, NY, USA

Thank you for choosing Divine Travels and Tours!